Last Updated: January 2026
We collect information you provide directly to us, such as when you fill out a contact form, request a home valuation, or communicate with us. This may include your name, email address, phone number, property address, and any other information you choose to provide.
We use the information we collect to provide, maintain, and improve our real estate services, to communicate with you about properties, market updates, and our services, to respond to your inquiries and fulfill your requests, and to send you marketing communications (with your consent where required by law).
We may share your information with eXp Realty and affiliates for business purposes, with service providers who assist us in operating our website and conducting our business, and as required by law or to protect our rights. We do not sell your personal information to third parties.
Mobile information will not be shared with third parties/affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
By providing your telephone number and/or email address, you give express permission for Hero Homes Group and eXp Realty to contact you via phone, text message, or email, even if your phone number is listed on a state or national Do Not Call list. This may involve use of automated means and prerecorded/artificial voices. You don't need to consent as a condition of buying any property, goods, or services. Message and data rates may apply. You can reply 'STOP' at any time to opt out.
We implement appropriate technical and organizational security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete your data. To exercise these rights, please contact us using the information provided below.
If you have any questions about this Privacy Policy, please contact us at:
Hero Homes Group
eXp Realty
174 1st St NE
Cleveland, TN 37311
Phone: (423) 284-6897